Last updated: July 2026
Fía is a service of Wellness Labs LLC.
Fía is a rental screening and management platform that connects landlords and tenants. This policy explains what information we collect, how we use and share it, and your rights. We operate only in the United States. The service is not for anyone under 18.
That you provide: account data (name, email, password, role, language); property listings; rental applications (occupants, pets, vehicles, employment, income, rental history, emergency contact); and messages.
Verification and screening (with your consent): identity and biometric data (ID photo and selfie for verification); a consumer report (credit, criminal history, evictions) obtained from a consumer reporting agency; income/bank data via Plaid (read-only; we do not receive your banking credentials); and employment verification.
Automatically: device and usage data, approximate location (for listings/search), and cookies or similar technologies.
To operate the service (accounts, listings, applications, messaging, scheduling); to run screening and verification with your consent and deliver reports to the landlord; to comply with the law (including the FCRA and fair housing); and to improve and secure the service. We do not make automated rental decisions — the landlord decides.
Where required, we rely on your consent — especially to obtain a consumer report, collect biometric identity data, and access financial data. You may withdraw your consent, though some features will not work without it.
With the landlord you apply to (your application and, if you authorize it, your report); with reporting agencies and verification providers (credit bureau, identity verifier, Plaid, employment verifiers); with service providers (hosting, storage, payments) under contract; and for legal reasons. We do not sell your personal information.
When you authorize screening, a consumer reporting agency prepares a report for a permissible purpose (a rental application). You have rights under the Fair Credit Reporting Act (FCRA), including knowing when a report is used, receiving a free copy after an adverse action, and disputing inaccurate information. If a landlord denies you based on a report, you will receive an adverse-action notice with the agency's details.
To confirm your identity, we process (through our provider) a biometric identifier (a facial comparison between your selfie and your ID), solely for verification and fraud prevention, only with your explicit consent. We do not sell or trade biometric data, and we retain it only as long as needed for that purpose.
If you connect a bank to verify income, the connection is handled by Plaid. We receive read-only information necessary to verify income; we do not receive your online-banking credentials. Plaid's handling of your data is governed by its own privacy policy.
We keep information while your account is active and as needed to provide the service and meet legal, tax, and dispute obligations; afterward we delete or anonymize it.
Depending on your state, you may have the right to access, correct, delete, or receive a copy of your personal information, and not to be discriminated against for exercising those rights. To exercise them, contact us; we will verify your identity before acting.
We use administrative, technical, and physical safeguards (encryption in transit and at rest, access controls). No system is perfectly secure.
The service is for adults 18 or older. We do not knowingly collect data from minors.
We may update this policy; we will post the new date and, for material changes, give notice.
Reach us through our contact form.